Well, after posting my complaint letter on this page last week I decided it would be a waste not to email it to iTunes……4 times. I sent it to their UK, US and Guatemalan customer service departments as well as their general customer feedback department. Admittedly the Guatemalan one was an accidental, over-excited click on my part but I’m sure reading my letter would have made a refreshing change from bumming Llamas or whatever it is that Guatemalans do.
To my surprise I actually received a reply from the UK iTunes customer service department and this is what they said.*
*Names have been changed to protect the innocent.
Baroness Gladys McGinty III from the iTunes store here. I’m sorry for any inconvenience you have experienced. I would like to provide further assistance but I was unable to determine the nature of your inquiry based on the information you have provided, please reply to this email with more information about the issue you are experiencing as well as the text of any error messages you may be receiving.
I also encourage you to use the iTunes Feedback page to submit your comments. Your efforts to share your feedback are very much appreciated.
If there is anything I can help you with Jillian, please do not hesitate to reply. Have a great day!
Baroness Gladys McGinty III
iTunes Store Customer Support
She said have a great day. She said it sarcastically. I like her.